DirectAdmin Site-Helper

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# DNS Settings

This section contains essential information about making DNS changes to your web site. Please read this document thoroughly. Topics include an important message for beginners, a short DNS tutorial, an explanation (with examples) of: A, CNAME, NS, and MX records, and how to change DNS settings.

# Important Message for Beginners

The ability to change the DNS configuration of a web site is an important feature for many people. However, incorrect DNS modifications can take an entire web site down for an extended period of time. This is because DNS changes aren't instant (see the Tutorial below). If you make a mistake, it is possible that nobody will be able to connect to your site (including yourself). If you fix the mistake, it may take up to 72 hours for the repair to take effect.

There are several things you can do to prevent mistakes:

1. Read this document thoroughly.
2. Make sure you understand what A, CNAME, NS, and MX records do.
3. Contact your web host for additional help and guidance.
4. Don't make a major change without assistance.

With a little bit of practice, you will find that making DNS changes is very simple.

# DNS Tutorial

DNS (Domain Name Servers) tell computers how to find each other over Internet. When you type an address in your browser, your ISP (Internet Service Provider) checks with it's domain name server (DNS) to determine where to send you. ---> Check with DNS ---> DNS says = ---> You are taken to web site.

# Why does this happen?

It happens because your domain name won't always have the same IP address. Each server on the Internet has an IP address (a numerical address like a phone number). Every time you change web hosts, you are changing servers (and therefore changing IP addresses).

Domain name servers keep a record of your domain name and what IP address (server) it should point to.

# Why must I put my web host's name servers (DNS) in my domain record?

As you learned above, name servers tell the Internet how to find you. When you edit the name servers in your domain record, you are telling the Internet which name server provides the most up-to-date directions. If you don't change the name servers in your domain record (let's say you use your old web host's DNS), then your web site will point to a server that isn't hosting your domain. Or, if the old web host deleted you from their DNS, your domain wouldn't work at all.

# Why does it take so long for my site to start working?

When you change web hosts (addresses) or register a domain for the first time, the new DNS information has to reach every other name server (DNS) on the Internet. Your site may work in as few as 4 hours, but the average waiting time is 24-72 hours. This delay occurs because most name servers (DNS) choose to periodically check for updates. That is, they aren't "live." Periodic checking is done because constant checking often slows down the server.

# Why is my domain pointing to my old host, even though I cancelled my account with them?

There could be several reasons for this:

1. Their name servers are still in your domain record.
Solution: Update your domain record with your new web host's name servers (DNS).

2. They haven't removed your domain record from their name servers.
Solution: Ask them to remove your domain record, or follow the solution in #1 if you have a new web host.

3. DNS propagation hasn't taken place yet. This will happen even with your new web host's DNS in your domain record.
Solution: Wait 24-72 hours and contact your new web host if the problem persists.

# Why can some people reach my new site but I can't?

Their ISP has more up-to-date DNS records than your ISP. Be patient, as your new site will appear within 24-72 hours.

# Is there some way to view/access my site even though the DNS hasn't changed yet?

Yes. You may access your site at http://ip.address/~username and you may access the control panel at http://ip.address:2222. If you don't know the IP address of the server, please ask your web host for it.

# Changing DNS settings

To accesss DNS settings menu, click on the "Account Manager" icon at the main control panel menu click on the "DNS Management" link.

access dns management

access dns management

From there you will see all written DNS records of your webiste.

dns records table

Above is an example of the DNS settings for The next sections provide information on changing A, CNAME, NS, MX, and PTR records. In the meantime, it is important to understand how the control panel handles hostnames.

Important: There are two ways to enter a hostname:

1. The full hostname followed by a period:
2. The subdomain alone: full

For example, the first record in the table above can read:

admin A
or A

Both records do the exact same thing. The sections below may discuss only one method but either is acceptable.

Hint: If you are unsure how to enter a record, look at the existing records in the table for guidance.

# Records Explained: A, CNAME, NS, MX, and PTR.

# A Records

Address (A) records direct a hostname to a numerical IP address. For example, if you want to point to your home computer (which is, for example,, you would enter a record that looks like: Add A type record

Note: If you have IPv6 ip adress use AAAA record instead.

Important: You must put a period after the hostname. Do not put periods after IP addresses.

# CNAME Records

CNAME allows a machine to be known by one or more hostnames. There must always be an A record first, and this is known as the canonical or official name. For example: A

Using CNAME, you can point other hostnames to the canonical (A record) address. For example: CNAME CNAME CNAME

CNAME records make it possible to access your domain through,, etc. Without a proper CNAME record, you will not be able to connect to your server using such addresses.

Entering a CNAME record

If we wanted to point to, we could enter the record in two ways:

Add CNAME type record The first method allows you to simply enter the subdomain. Do not put a period after the subdomain name.

Add CNAME type record The second method requires you to enter the entire hostname, followed by a period.


NS records specify the authoritative nameservers for the domain.

Important: Changing NS records may cause your site to stop working. There is generally no need to change NS records.

Entering a NS record

Enter two new nameservers records so they would exist like in table above. Be sure that the nameserver hostname is followed by a period, as in this example:

Add NS type record Add NS type record

Be sure to put a period after the nameserver hostname in a NS record ( and not ).


Free e-mail services such as require MX changes be made in order for their software to work. This change allows mail destined for your domain to be directed to their server. Please note that changing MX records may prevent your current POP3 accounts, forwarders, autoresponders, and mailing lists from functioning.

To add MX record type in the hostname, followed by a period, given to you by the e-mail provider. Then select the priority level (usually 10) from the dropdown box on the right. The priority level will also be given to you by the e-mail provider. Click "Add."

Add MX type record

Note: Be sure to put a period at the end of the hostname.

To restore the original MX settings, enter and priority 0 after deleting the other MX record.


Pointer records (PTR) are used for reverse lookups. For example, to make resolve to, the record would look like: PTR

Note: The IP address is reversed in the first field. Please use a period after your hostname (second field).

The “in-addr-arpa” method is the most frequently used.

Important: PTR records are effective only if your site has its own IP address.

Important: PTR records are only effective if named.conf is manually edited and the proper zone information is added. This can only be done by a root user (the server Admin).


Text records (TXT) are originally used for new types of information storing. This information could be any text. The record would look like:

Add TXT type record

Note: TXT is often used to set up Sender Policy Framework (SPF) record, which are used to validate legitimate email sources from a domain.

Add TXT type record


SRV records provide a standard way of allowing services to use different values, and for a program to determine what those connection values are.
Example: 86400 IN SRV 0 5 5060

The red portion goes onto the left side of the SRV record in DA, and the blue portion goes onto the right side (DA sets the TTL automatically for you)

The Red portion of the contains the service, protocol, and name, in that order, separated by the period '.' character.

In the above example, the values match up as follows:

  • service: _sip

  • protocol: _tcp

  • name:

  • priority: 0

  • weight: 5

  • port: 5060

  • target:

Note that the "name" value will always match the name of the zone. As such, these 2 left-side values are equivalent, and either could be used:

  • _sip._tcp

where any left-side value that does not end with a period '.' will have the zone name appended to the end.

The "target" value can be any domain value, but should resolve using an A or CNAME record. The same rule about the value ending in a period applies, and would be mandatory if the target is on a different domain name.

# Other Records

There are more recrods which are disabled by default in DirectAdmin. However, you can enable them manually if you want to.


DNS Certification Authority Authorization (CAA) is an Internet security policy mechanism which uses resource records in the Domain Name System (DNS) to allow domain name holders to specify which certificate authorities are authorized to issue certificates for that domain, and which types of certificates they are able to issue.

You can manually enable CAA record in DirectAdmin by following this in new window


TLSA records are used to specify the keys used in a domain's TLS servers.

The TLSA record identification (record name) is made of of 3 parts:

  • Port number: The port number that the TLS server listens on.
  • Protocol: The protocol used (udp, tcp, sctp, or user defined).
  • Server host name: Host name of the TLS server.

You can manually enable TSLA record in DirectAdmin by following this in new window

# Need more help?

Please contact your hosting company for more assistance, or visit the DirectAdmin support forum at http://forum.directadmin.comopen in new window.